Do our watches have a warranty?
Yes, our warranty covers a year after date of purchase. Though, we are not going anywhere and we stand behind our product!
Does Resco offer a return policy?
Yes. $50 restock fee will be applied to every watch return. Customer must return watch within five days of receiving the timepiece; there must be no sign of wear and all pieces, parts and case must be returned. No returns outside of 5 days (of customer signing for watch) will be accepted.
Does a portion of each sale go to Navy Seals?
No, though we donate 20+ watches per year to functions that directly support wounded military members and their families.
Is Resco really owned by a Navy Seal?
Yes. Rob and his wife Nicole run the business; Resco is part of our family. The Resco Crew consists of Rob, Nicole, our watchmaker and Karla, our secretary.
Can a customer visit the Resco Shop?
Yes, but by appointment only. Please email customer service to schedule a visit. We are very busy in our little shop, so please have purpose with your visit. We can schedule weekend visits if helpful to you.
What are the hours of the shop?
Front office customer service is available Mon-Friday 9-2. Watchmaker schedule is flex, if you require his immediate service, please call to verify if he is in before coming to our shop. We are most available via email.
Is a Quartz movement more durable and accurate than an Automatic movement?
Yes, without a doubt! Most of our models are available in either Automatic or Quartz; give us a call if you see a watch on our website that you prefer in Quartz, it is likely that we can convert. We provide lifetime battery change for Resco Quartz watches; customer is invoiced return shipping; any and all Resco service includes pressure and vacuum test certificate.
What is the difference between a Quartz movement and an Automatic movement?
A battery movement from Switzerland; brings a lot of accuracy and durability to the table. Has a 4.5 year battery and we offer lifetime battery change (customer is invoiced for return shipping). A Quartz movement offers more wear and tear with very close to atomic time keeping.
An automatic movement from Switzerland; a premium self-winding, Eta 2824. No battery is needed; wear and winding are required for this movement to keep time. This movement is more susceptible to shock from drop and vibration. Automatic movements are more valuable and more collectable.
After purchase, can a customer convert an Automatic to Quartz (and vise-versa)?
We can easily convert Automatic to Quartz ($50) plus return shipping.
Quartz to Automatic is dependent on the watch collection (dependent on movement required). We cannot convert the Chronograph and GMT to Automatic.Where do I send upgrade and service requests (Resco watches only)?
Contact customer service for watch service pricing. Return shipping fees will be invoiced for all work.
Please ship upgrades, service requests and returns to our post box:
114 C Avenue
Post Box 143
Coronado, CA 92118
Please include a service request form (link can be found, top right on our homepage). Please note who you are, the service you are requesting, copy of warranty card, contact information and a return address. We recommend that you ship with insurance and tracking. Repairs take 1-2 weeks, depending on current building queue at time repair is received. Return shipping must be paid before we return watch. Service fees will be invoiced for repairs out of warranty.
What is PVD?
Physical vapor deposition (PVD) is a process that produces a durable baked-on black DLC coating, black finish, on our stainless steel watch cases.
Will Resco change my watch dial or hands to a different color after I purchase a watch?
Yes. Depends on the available inventory in stock; contact customer service to discuss. A service fee will be applied.
Does Resco offer engraving?
Yes; via a third party. On case back only. This service requires up to an additional 1.5 weeks before we can ship your completed order. Engraving fees cannot be refunded.
Can I order extra parts for my watch?
Yes, parts can be purchased in the Straps and Bands portion of our website.
Does Resco offer a payment plan?
Yes, we are happy to offer a layaway payment plan option. Customer can pay as much or as little as they would like to pay monthly; minimum of $50. Payment plans are usually handled via PayPal; though, all forms of payment are welcome. No interest is collected. Watch will ship once watch and state tax are paid (state tax for CA residents only). PayPal processing fees of 4% will be kept if refund is requested.
Resco will not start a payment plan if we have fewer than 10 units in house.
PayPal processing fees of 4% will also be kept if refund is requested for wait list purchases.
Resco can cancel a payment plan (return paid funds) if a payment is not made toward a payment plan in over 2 months time.
A special event promo code cannot be applied to a Payment Plan.
Does Resco offer a military and FD/LE discount?
Resco offers a 10% active duty military and FD/LE discount and a 15% active duty SEAL discount; verification must be supplied to receive the discount; please submit documentation to email@example.com. Thank you for your service!
CA state tax will be collected for military CA residents; unless deployed and we ship to an APO.
Does customer pay CA state tax if in the military or an out of state resident?
If watch is picked-up, shipped or collected within CA; state tax must be paid by customer.
Where do I enter the discount promo code?
Promo code is entered in the final stage of checkout.
Does Resco offer gift cards?
Yes, gift cards can be purchased from our website or via the phone.
What method of shipping does Resco use?
We currently ship USPS; customer has option of FedEx Next Day for an additional charge. Contact us to arrange Next Day shipping.
Does Resco ship internationally?
Yes, though customer will pay more for shipping and will be subject to country's incoming duty charges. We are not able to ship to all countries due to US Customs laws; order will be refunded if we are not able to ship to your location.
Does Resco ship watches everyday of the week?
Yes, unless office is closed.
Shall I keep my watches on a watch winder?
We do not recommend you keeping watches on a winder; as the winder puts continued wear on your movement. We suggest that you allow your watch to run down if not being worn; give it a good wind (25 rounds), date set and time set when ready to wear again.
Where can I find my serial number?
You can find the serial number on your watch case back.
How do I operate my Automatic RC/RCTAC (this line came out in 2012 and is now sold out)?
Checkout this YouTube video
How do I operate my Quartz GMT (RTAC and Red Circle)?
Checkout this YouTube video
How do I operate my Manus Chronograph?
Checkout this YouTube video
What is the thickness of the Sapphire crystal on Resco watches?
Are Resco crowns screw-down?
Yes; on all models.
What is the lanyard that is found in all Resco watch boxes?
It is a carrying lanyard for your watch box.Can I dive with a Resco?
Yes; 100 - 500 meters depending on the watch.
What is the temperature rating for movements used?
Per manufactures specification for the oil used in our movements, a safe temperature rating is -29C to +70C.
Can Loctite be used on Resco lugbars?
Yes, we recommend purple. Red can be used on link for a permanent hold.
What is the best way to stay in the Resco loop?
Befriend us on FaceBook, follow on Instagram.
Does Resco sell product on Ebay?
Resco Instruments does not sell our watches on Ebay. If you are buying a Resco watch on another site, other than rescoinstruments.com, tridentistactical.com, govx.com or from PDW; the product is possibly stolen or fraudulent.
Are Resco watches available anywhere other than Resco's sole location in Coronado, CA?
Resco website is the main source for purchasing; we do not have physical locations around the country. However, you are welcome to visit our showroom here in Coronado, CA.
Thank you for your interest in Resco! Updated 3/20/17.